Cancellation and Refund Policies

Cancellation by Connections or Queen's University

  • Connections reserves the right to cancel any courses prior to the opening of the registration period. In the event that a course is cancelled, Connections will endeavour to replace the course with one similar in nature.

  • If Connections must cancel a course after registration has opened and students have registered for it, every effort will be made to reallocate a student’s enrolment to another course requested by the student.

  • If Connections is unable to place a student in any of her/his preferred courses, the student will be contacted by Connections with other options for courses with space available. If a student is not placed in a course, a full refund will be offered.

Force Majeure

  • If Connections or Queen’s University is prevented, due to forces beyond its control, from providing the advertised facilities and/or services, you agree that you will hold Connections and Queen’s University harmless from any liability financial or otherwise.

  • Force Majeure will be exercised in, but not limited to the follow circumstances:
    • Construction activities; acts of terrorism; strikes; labour disputes, including boycotts; acts of God; government restrictions; judicial orders; fire or other casualties; civil unrest; loss of a utility; emergencies or causes beyond its reasonable control which would make it illegal or impossible to provide the proper facilities and/or services to run the program.

Withdrawal by Student

  • Any withdrawals must be made in writing (by e-mail) as far in advance as possible.

  • July Programs: If a student withdraws from a July program for any reason, a full refund will be offered up to June 1, 2018. If a student withdraws between June 1- June 15, 2018, the student will be refunded 50% of the amount paid.

  • August Programs: If a student withdraws from an August program for any reason, a full refund will be offered up to July 6, 2018. If a student withdraws between July 6 – July 20, 2018, the student will be refunded 50% of the amount paid.

  • In the case of a medical emergency or compassionate reason, the student will be refunded the full amount less a $50 administration fee. Supporting documentation is required for refunds for all medical and compassionate reasons.

  • No refund will be issued 14 business days before the start of the program.

Late Registration

  • Late registrations will only be accepted if enrollment has not yet reached its maximum. Applicants who are accepted as late registrants will be required to choose a course that has space available.

Connections' Response to COVID-19 - Queen’s Summer Camps Cancelled

Given the current public health environment and challenges presented by physical distancing, Queen’s has made the difficult decision to cancel all in-person youth camps normally delivered throughout the summer. As a result, Connections Engineering Outreach is unable to facilitate our on-campus programs this summer. We understand that this news comes at a difficult time, but the health and safety of campers and camp staff is the university’s top priority. Although we are disappointed that we are not able to run our on-campus programs, our goal is to provide safe, engaging, and enriching virtual content throughout the summer. We ask for your patience as we continue to work out the details of these programs. For those who have already registered and paid for one of our summer programs, a full refund will follow within the next two weeks. We will also send a confirmation email once the refund has been processed. If you have any concerns or questions regarding the refund process, please contact desuree.degagne@queensu.ca The university knows that the camp experience is an important one for children and counsellors. Queen’s camps have been a popular tradition in Kingston for years, and the university looks forward to maintaining that tradition once it is safe to do so.