Cancellation and Refund Policies

Cancellation by Connections or Queen’s University:

  • Connections reserves the right to cancel any courses prior to the opening of the registration period. In the event that a course is cancelled, Connections will endeavour to replace the course with one similar in nature.

  • If Connections must cancel a course after registration has opened and students have registered for it, every effort will be made to reallocate a student’s enrolment to another course requested by the student.

  • If Connections is unable to place a student in any of her/his preferred courses, the student will be contacted by Connections with other options for courses with space available. If a student is not placed in a course, a full refund will be offered.

Force Majeure

  • If Connections or Queen’s University is prevented, due to forces beyond its control, from providing the advertised facilities and/or services, you agree that you will hold Connections and Queen’s University harmless from any liability financial or otherwise.

  • Force Majeure will be exercised in, but not limited to the follow circumstances:
    • Construction activities; acts of terrorism; strikes; labour disputes, including boycotts; acts of God; government restrictions; judicial orders; fire or other casualties; civil unrest; loss of a utility; emergencies or causes beyond its reasonable control which would make it illegal or impossible to provide the proper facilities and/or services to run the program.

Withdrawal by Student

  • Any withdrawals must be made in writing (by e-mail) as far in advance as possible.

  • July Programs: If a student withdraws from a July program for any reason, a full refund will be offered up to June 1, 2018. If a student withdraws between June 1- June 15, 2018, the student will be refunded 50% of the amount paid.

  • August Programs: If a student withdraws from an August program for any reason, a full refund will be offered up to July 6, 2018. If a student withdraws between July 6 – July 20, 2018, the student will be refunded 50% of the amount paid.

  • In the case of a medical emergency or compassionate reason, the student will be refunded the full amount less a $50 administration fee. Supporting documentation is required for refunds for all medical and compassionate reasons.

  • No refund will be issued 14 business days before the start of the program.

Late Registration

  • Late registrations will only be accepted if enrolment has not yet reached its maximum. Applicants who are accepted as late registrants will be required to choose a course that has space available.